Customer footage of the cracked Aquaguard vessel. No stock. No reconstructions.
Eureka Forbes water softener complaintThe ₹30,000
Plot twist.
I bought a water softener. Not a subscription to expensive repairs.
Your friend until the vessel cracks.
I paid over ₹1.2 lakh for a Eureka Forbes Aquaguard water softener. The vessel has cracked, water is leaking, and I have been quoted approximately ₹30,000 for a replacement. I don't want to pay again. I want my money back.
Hard water was the problem. Now the softener is.
02The economics of a Eureka Forbes water softener
A premium product. An increasingly premium relationship.
What I paid Eureka Forbes for the Aquaguard water softener.
Approx. Quoted cost to replace the cracked vessel.
Approximate replacement cost against a ₹1.2 lakh benchmark. The purchase was over ₹1.2 lakh, so the real figure is slightly below 25%.
Apparently, the purchase price was only the beginning of the relationship.
Over ₹1.2 lakh to buy it. Approximately ₹30,000 to replace the failed vessel. What exactly did I think I was buying from Eureka Forbes, peace of mind?
Satire · Not a real product
Introducing VESSEL PRIME
The subscription nobody signed up for.
₹30,000/crack, approx.
- One brand-new vessel
- Complimentary sympathy: “unfortunate”
- Bonus reassurance: “this doesn't normally happen”
- Water on the floor, at no extra charge
- Lifetime friendship, valid until the warranty expires
Before the sale and after the sale
Before the sale · “Your friend for life”
Customer is God.
Calls returned. Demos arranged. Every question answered with a smile and a brochure.
- Premium product
- Premium promises
- Premium attention
After the sale · Friend request pending
Customer is God.
The salesperson has, apparently, left the chat. What remains is a cracked vessel, a leak, and a quotation.
- Premium product, now leaking
- “This doesn't normally happen”
- Approximately ₹30,000, please
Turns out “Customer Devo Bhava” and “Your friend for life” both come with an expiry date.
03The Aquaguard water softener incident
This isn't a hypothetical. It's happening in my home.
- Product
- Eureka Forbes AQUAGUARD SELECT SEDI FILTER ASF 1500 water softener.
- Issue
- The vessel has cracked and water is leaking.
- Service response
- The Eureka Forbes service representative said the vessel needed replacement and quoted approximately ₹30,000.
- Sales response
- The sales representative said the incident was unfortunate and that this type of failure does not normally happen.
- Customer position
- A premium product should not leave the customer facing a substantial replacement expense without a fair resolution.
04The evidence
Seeing is believing. Paying again is apparently part of the experience.
A closer look at the cracked Aquaguard vessel and the leakage.
On record
Aquaguard Select Sedi Filter ASF 1500
- Brand
- Eureka Forbes
- Product number
- GWPDFSANF20000
- Asset name
- CA-0125-021707410
05The timeline
How a water softener became a customer-service problem.
- 01
The purchase
I invested over ₹1.2 lakh in a Eureka Forbes water softener, expecting a reliable product.
- 02
The failure
The vessel cracked, and water began leaking.
- 03
The service visit
The Eureka Forbes service representative stated that the vessel needed replacement.
- 04
The quotation
The proposed replacement cost communicated was approximately ₹30,000.
- 05
The response
The sales representative described the incident as unfortunate and said that this type of failure does not normally happen.
- 06
The request
I am asking Eureka Forbes to take the unit back and refund what I paid.
06The questions for Eureka Forbes
Five questions. One very expensive plot twist.
Q1A premium product should last. Shouldn't it?
A critical vessel has cracked and started leaking. This is not the experience I expected from a Eureka Forbes product costing over ₹1.2 lakh.
Q2If this is unusual, why am I left carrying the cost?
Your sales representative said this kind of failure does not normally happen. Friends for life don't hand each other a ₹30,000 bill for the unusual stuff. I expect Eureka Forbes to take ownership of resolving this exceptional situation.
Q3Is this what premium after-sales service looks like?
A ₹30,000 replacement quotation is not the customer experience I expected after investing over ₹1.2 lakh.
Q4Why should I pay ₹30,000 to try again?
A new vessel costs approximately ₹30,000 and gives me no reason to expect a different experience. I would rather Eureka Forbes take the unit back and refund what I paid.
Q5Where is my friend for life?
I am asking Eureka Forbes to refund my money and remove the unit, not to send me another bill.
I bought a water softener. I did not sign up for a recurring vessel-replacement subscription.
07The Aquaguard warranty
The warranty has expired. The questions haven't.
Warranty expiry12 January 2026
I acknowledge that the warranty on my Eureka Forbes water softener expired on 12 January 2026. I am not pretending otherwise. But a warranty expiry date does not make this experience any less disappointing, nor does it prevent Eureka Forbes from choosing to resolve an unusual product failure fairly.
I am asking Eureka Forbes to take the unit back and refund the purchase price as a goodwill resolution. I expect a premium brand to stand behind the customer experience, even when the simplest response is to point at an expiry date.
“The warranty may have an expiry date. Goodwill doesn't have to.”
A friend for life, it turns out, has a warranty period.
08Eureka Forbes complaint case file
For the record.
- Customer ID
- 6005265957
- Complaint number
- CM-091026-79832696
- Product name
- AQUAGUARD SELECT SEDI FILTER ASF 1500
- Product number
- GWPDFSANF20000
- Asset name
- CA-0125-021707410
- Warranty expiry
- 12 January 2026
- Original purchase value
- Over ₹1.2 lakh
- Replacement quotation
- Approximately ₹30,000
- Status
- Full refund and removal of the unit requested
09The demand to Eureka Forbes
I'm not asking for another quotation. I'm asking for my money back.
Refund it.Take it back.
I paid over ₹1.2 lakh for a premium Eureka Forbes water softener. The vessel has cracked, water is leaking, and I have been quoted approximately ₹30,000 for a replacement. I acknowledge that the warranty expired, but I am not willing to pay again to keep a product that failed like this. I am asking Eureka Forbes to take the unit back and refund the purchase price as a goodwill resolution.
- Refund the full purchase price of the water softener.
- Uninstall and remove the unit from my home at no cost to me.
- Do not ask me to pay approximately ₹30,000 for a replacement vessel.
- Respond to complaint CM-091026-79832696 with a clear resolution.
I bought a water softener, not a recurring expense disguised as peace of mind.
Eureka Forbes, you said friend for life. Please do the right thing.
10FAQ
Eureka Forbes water softener complaint: the short version.
What happened to the Eureka Forbes water softener?
The vessel of an Aquaguard Select Sedi Filter ASF 1500 water softener, bought from Eureka Forbes for over ₹1.2 lakh, has cracked and water is leaking.
What did Eureka Forbes service say about the cracked vessel?
A Eureka Forbes service representative said the vessel needs to be replaced and quoted approximately ₹30,000. The sales representative described the incident as unfortunate and said this type of failure does not normally happen.
Is the Aquaguard water softener still under warranty?
No. The warranty expired on 12 January 2026. I am asking Eureka Forbes for a refund as a goodwill resolution.
Has a manufacturing defect been confirmed?
No. Technical causation has not been independently established. This page records what was observed and what Eureka Forbes representatives said.
What is the customer asking Eureka Forbes to do?
Refund the full purchase price of the water softener and uninstall and remove the unit at no cost to the customer.
What is the Eureka Forbes complaint number?
CM-091026-79832696.