Video evidence

Water softener vessel crack: video of a leaking Eureka Forbes Aquaguard

Published 18 October 2026 · Written by the customer

Seeing is believing. Customer footage of the cracked Aquaguard vessel: a crack runs down the vessel wall, and water escapes through the crack and pools on the floor. No stock. No reconstructions. Hard water was the problem. Now the softener is.

What does the video show?

Observed: a crack runs down the vessel wall.
Observed: water escapes through the crack and pools on the floor.
On record: AQUAGUARD SELECT SEDI FILTER ASF 1500 · GWPDFSANF20000.

I paid over ₹1.2 lakh for a Eureka Forbes Aquaguard water softener. The vessel has cracked, water is leaking, and I have been quoted approximately ₹30,000 for a replacement. I don't want to pay again. I want my money back.

Read the full case

Questions people ask

Has a manufacturing defect been confirmed?

No. Technical causation has not been independently established. This site records what was observed and what Eureka Forbes representatives said.

What happened to the Eureka Forbes water softener?

The vessel of an Aquaguard Select Sedi Filter ASF 1500 water softener, bought from Eureka Forbes for over ₹1.2 lakh, has cracked and water is leaking.

What is the customer asking Eureka Forbes to do?

Refund the full purchase price of the water softener and uninstall and remove the unit at no cost to the customer.