₹30KThe Soft Water Scandal Read the full case

The timeline

Eureka Forbes complaint timeline: how a water softener became a customer-service problem

Published · Written by the customer

I invested over ₹1.2 lakh in a Eureka Forbes water softener, expecting a reliable product. The vessel cracked, and water began leaking. The proposed replacement cost communicated was approximately ₹30,000. I am asking Eureka Forbes to take the unit back and refund what I paid.

What happened, in order?

  1. The purchase

    I invested over ₹1.2 lakh in a Eureka Forbes water softener, expecting a reliable product.

  2. The failure

    The vessel cracked, and water began leaking.

  3. The service visit

    The Eureka Forbes service representative stated that the vessel needed replacement.

  4. The quotation

    The proposed replacement cost communicated was approximately ₹30,000.

  5. The response

    The sales representative described the incident as unfortunate and said that this type of failure does not normally happen.

  6. The request

    I am asking Eureka Forbes to take the unit back and refund what I paid.

What is on the record?

Customer ID6005265957
Complaint numberCM-091026-79832696
Product nameAQUAGUARD SELECT SEDI FILTER ASF 1500
Product numberGWPDFSANF20000
Asset nameCA-0125-021707410
Warranty expiry12 January 2026
Original purchase valueOver ₹1.2 lakh
Replacement quotationApproximately ₹30,000
StatusFull refund and removal of the unit requested

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Questions people ask

What is the Eureka Forbes complaint number?

CM-091026-79832696.

Is the Aquaguard water softener still under warranty?

No. The warranty expired on 12 January 2026. I am asking Eureka Forbes for a refund as a goodwill resolution.

What is the customer asking Eureka Forbes to do?

Refund the full purchase price of the water softener and uninstall and remove the unit at no cost to the customer.