Customer is God

Eureka Forbes customer care: customer is God, until the sale

Published 18 October 2026 · Written by the customer

Before the sale: customer is God. Calls returned. Demos arranged. Every question answered with a smile and a brochure. After the sale, the salesperson has, apparently, left the chat. What remains is a cracked vessel, a leak, and a quotation of approximately ₹30,000.

What changed after the sale?

Before the sale · “Your friend for life”	After the sale · Friend request pending
Premium product	Premium product, now leaking
Premium promises	“This doesn't normally happen”
Premium attention	Approximately ₹30,000, please

Turns out “Customer Devo Bhava” and “Your friend for life” both come with an expiry date.

If this is unusual, why am I left carrying the cost?

Your sales representative said this kind of failure does not normally happen. Friends for life don't hand each other a ₹30,000 bill for the unusual stuff. I expect Eureka Forbes to take ownership of resolving this exceptional situation.

Where is my friend for life?

I am asking Eureka Forbes to refund my money and remove the unit, not to send me another bill.

Eureka Forbes. ~~Your friend for life.~~ Your friend until the vessel cracks.

Read the full case

Questions people ask

What did Eureka Forbes service say about the cracked vessel?

A Eureka Forbes service representative said the vessel needs to be replaced and quoted approximately ₹30,000. The sales representative described the incident as unfortunate and said this type of failure does not normally happen.

What is the customer asking Eureka Forbes to do?

Refund the full purchase price of the water softener and uninstall and remove the unit at no cost to the customer.

What is the Eureka Forbes complaint number?

CM-091026-79832696.